Contact Us

We are always happy to help but it may be quicker to check, if your question can be answered by one of our Frequently Asked Questions or by our Baking Hints & Tips section.

FAQs

Q. Is there a minimum order value?

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There is no minimum order value.

Q. Can I amend my order?

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Once the order is placed you will no longer be able to amend the order.

Q. Can I return my order?

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Due to the nature of our products for food health and safety reasons, we are unable to accept any returns.

Q. Can I order by phone?

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Unfortunately, we are only able to take orders via this website.

View all FAQ's
Dove - Freee Foods

Trade or Press Enquiry?

Please follow the relevant link to find out how best to reach us.

Still Need Help?

Please select the box which correctly pertains to the nature of your enquiry and fill out our handy form. We aim to reply within 1-2 working days.

webshop

My Webshop Order

product packaging

Product / Packaging Enquiry

recipes

Baking / Cooking Recipe Enquiry

everything else

Everything else

My Webshop Order

    Your Details


    Order Details


    What is the nature of your enquiry?



    File Upload

    • Photo of the damaged box (showing the conditions that the box was delivered);

    • Photo of the DPD label (usually pasted on top of the box);

    • Photo of the damaged item (please include the name and quantity of the damaged products);

    • Photo of the internal packaging;






    Further Information – Please be as descriptive as possible

    Product / Packaging Enquiry

      Your Details


      Order Details

      Please enter the store name or location

      Please enter the store name and webaddress

      Please enter the store name or location

      Please state where


      Product(s) Details (if more than one, click the + to add another product)

      Please provide as many of the below details as possible. The more you provide the quicker we may be able to assisit you with your enqiry.

      Add/Remove a Product

      How To Find a Batch Code

      The batch code can be located on the top, bottom, or side of the packaging. Refer to the diagram for guidance. Batch codes on our products may be printed in either a 4-digit format or start with “JC.”

      Batch Code Icon


      File Upload

      Further Information – Please be as descriptive as possible

      Baking / Cooking Recipe Enquiry

        Please be aware we can only answer questions about existing recipes on our website.

        Your Details


        Recipe Details


        File Upload

        Further Information – Please be as descriptive as possible

        Everything else

          Your Details

          Further Information – Please be as descriptive as possible

          Business Details

          Phone us

          Phone opening times:
          Mon – Fri: 09:00 – 17:00
          Sat: Closed
          Sun: Closed

          Postal Adress

          FREEE c/o Doves Farm Foods,
          Salisbury Road
          Hungerford,
          Berkshire,
          RG17 0RF
          United Kingdom

          Find our products in:

          ...and hundreds of lovely independent food stores around the UK!