FAQs

Our palm oil in our cookies and oat bars only comes from RSPO (Roundtable on Sustainable Palm Oil) certified producers in Colombia, but we also use certified organic suppliers.  It is non-GM (genetically modified), fully traceable back to a single mill, and being produced in South America, is in no way implicated in the destruction of Orangutan habitats.  Indeed, being organic our producers are dedicated to enhancing their local environment, by setting aside at least 10% of their land for ‘wildlife corridors’, which is not only valuable for the natural fauna and flora in its own right, but helps control pests and diseases in the organic palm crop.  You can find out more information about the RSPO certification here and the organic standards here.

We use palm fat because it is one of the few ‘vegetable oils’ that is naturally solid at room temperature.  Most plant based oil require hydrogenation to make them solid but this is not allowed in organic products.  Palm fat, butter and coconut fat are the only available options at this time.  Butter, whilst very good, is not suitable for milk allergy sufferers or vegans.  Coconut fat has a very strong flavour, making it unsuitable for many products.

The level of Aluminium in our Bicarbonate of Soda is <0.5mg/kg. In our Baking Powder the level is <80mg/kg.

No, we choose not to use hydrogenated fat in our products and instead opt for responsibly sourced, certified sustainable palm oil.

No, we never add these to our products.

No, we never add enzymes to our products.

Nanotechnology techniques or tools are never used during cultivation, production, processing, or packaging of our food.

No, we never use GM material.

The legal maximum limit for gluten in gluten free labelled products is less than 20ppm and all FREEE products comply with this limit. Please refer to our allergen policy for more information.

Please refer to our allergen policy here.

https://oprl.org.uk
https://www.recyclenow.com/
http://www.bpf.co.uk/sustainability/plastics_recycling.aspx

We do not currently use recycled cardboard for packaging that is in direct contact with food, as it is very difficult for carton board manufacturers to guarantee the sources of the material they recycle.

Food grade PET cannot be used to wrap products that are in any way dusty as this compromises the seal. As all our products produce an amount of dust the PET film currently available is not suitable for our packaging.

Whilst the film has a paper layer, giving an overall paper feel, unfortunately this is not recyclable. However, we are actively looking at ways to moving to a recyclable film.

Whilst the film has a paper layer, giving an overall paper feel, unfortunately this is not recyclable. However, we are actively looking at ways to moving to a recyclable film.

The PP (Polypropylene) tube and lid used to make baking essentials and flours are widely recycled. The seal is not recyclable.

High-density polyethylene (HDPE), which is used to make the internal bag can be recycled with bags at large supermarkets. Don’t recycle at home. The card box is also widely recycled.

Sometimes DPD deliver items in two drop offs. This is often because of weight restrictions – so if you have ordered a sack plus other items, it can travel in two vans to you.  If you receive some of your items, check back at your tracking code, and the remaining items should arrive either later the same day, or the next day. If the remaining parts of your order don’t arrive by the next day, please get in contact with us using this form.

If this is the case, we’re very sorry. We ensure that all products leave our warehouse appropriately packed and in perfect condition. If your product(s) has arrived damaged, then please contact us using this form.

We are sorry, if you have received the wrong product. Please contact us using this form and we will get it sorted as quickly as possible.

Please allow 3-5 working days for your delivery to arrive. If however it hasn’t arrived after 5 working days, please contact us, ensuring you provide your full order details, including order number.

All our parcels are dispatched by DPD courier. They will make one delivery attempt. If this is unsuccessful then they will deliver your parcel to the nearest ‘Collection Point’. To track your order, use the tracking number sent to you by DPD in your dispatch confirmation email, this will take you to the DPD website.

We aim to dispatch your order within two working days, however please allow 3-5 working days for your delivery to arrive.

Standard delivery is from £4.95. There are however some regional variations. View our full delivery information.

https://www.recyclenow.com/

http://www.bpf.co.uk/sustainability/plastics_recycling.aspx

We do not currently use recycled cardboard for packaging that is in direct contact with food, as it is very difficult for carton board manufacturers to guarantee the sources of the material they recycle.

Food grade PET cannot be used to wrap products that are in any way dusty as this compromises the seal. As all our products produce an amount of dust the PET film currently available is not suitable for our packaging.

Whilst the film has a paper layer, giving an overall paper feel, unfortunately this is not recyclable. However, we are actively looking at ways to moving to a recyclable film.

Whilst the film has a paper layer, giving an overall paper feel, unfortunately this is not recyclable. However, we are actively looking at ways to moving to a recyclable film.

The PP (Polypropylene) tube and PS (Polystyrene) lid used to make baking essentials and flours listed below are recyclable depending on your local recycling centre. Please check with your local centre.

• Xanthan Gum
• Baking Powder
• Bicarbonate of Soda
• Cornflour
• Potato Flour
• Chickpea Flour
• Quinoa Flour
• Tapioca Flour
• Buckwheat Flour
• Brown Rice Flour

High-density polyethylene (HDPE), which is used to make the internal bag can be recycled at participating local recycling centres. Please check with your local recycling centre. The card box is also widely recycled.

Absolutely. You can either do this at the point of placing an order, following the prompts provided, or you can log in to your account and manage your addresses using the ‘Address Book’ tab. Once an order is placed, you can’t change the address details for that order, so please check your details carefully before confirming.

Yes! This is a great reason to create an account. You can view past orders and at the click of a button, can add the same order to your basket. It really is that simple. But you will need to create an account for it to work. Once your account is set up, any orders from that point on will be stored.

We recognise that from time to time systems can go a bit wrong, but you can avoid some common problems by:

• Making sure your postcode is correct (an easy mistake is using the letter O instead of the number 0)
• Ensure your payment method is valid
• If you’re using a promo code, make sure it’s still valid

Simple answer, yes! If the product you are looking for is out of stock, simply enter your email address where prompted, and we’ll send you an email to let you know when it’s back available.

Everyone loves a promo code, but not when they don’t work. In the event of one not working, please make sure you have the qualifying products in your basket and check the terms and conditions to ensure the code will still be valid.

We are only able to take orders via this website.

Due to the nature of our products for food health and safety reasons, we are unable to accept any returns.

Once the order is placed you will no longer be able to amend the order.

There is no minimum order value.

Doves Farm and FREEE are both brands owned by the family business Doves Farm Foods Ltd. We used to have one website selling both brands side by side but due to customer requests, we decided to create separate websites.

Yes, but we strongly recommend you change your password to keep your account secure. You can easily do that here.

Some Doves Farm branded products, which are gluten free are listed on this site.

Most of our customers buy only either Doves Farm or our gluten free FREEE branded products and have asked us to make it easier to shop either brand, which is why we have split our websites. Unfortunately, it does mean it is not possible to combine orders into one shipment at one delivery cost anymore. There are some gluten free Doves Farm products, like Quick yeast, Vitamin C and Chocolate Chips still available to buy on freee-foods.co.uk alongside the FREEE range.

Gluten free living is a lifestyle choice for some and a must for many who cannot tolerate gluten. We are on a mission to make gluten free living as simple (and delicious) as possible and that is why we have created this dedicated site focused solely on gluten free products, recipes and baking advice – and where you can be 100% sure everything you come across is suitable and safe for a gluten free diet.

This new FREEE website is dedicated to customers looking for gluten free products, recipes and baking advice. Therefore it only stocks FREEE branded products. There are a few exceptions like Quick Yeast, Vitamin C and Chocolate Chips, which are branded Doves Farm, but are gluten free.

The full range of Doves Farm branded products, regular non-gluten free recipes and baking advice can now be found only on dovesfarm.co.uk.